Navigating Data Governance Complexities in Modern CRM Platforms with Emphasis on Scalability Compliance and Data Privacy for Global Enterprise Ecosystems

Authors

  • Nirabhi Sharma USA Author

Keywords:

CRM, data governance, scalability, compliance, data privacy, global enterprise ecosystems, regulatory frameworks

Abstract

Modern Customer Relationship Management (CRM) platforms face increasing challenges as enterprises scale globally. Data governance complexities, including scalability, compliance, and data privacy, emerge as critical concerns. This study investigates these challenges by analyzing global enterprise ecosystems and evaluating their impact on data governance frameworks. Drawing insights literature, we discuss strategies for addressing scalability issues, ensuring regulatory compliance, and safeguarding data privacy. Quantitative data and comparative analysis highlight key trends, offering actionable recommendations for effective governance in CRM platforms.

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Published

2020-07-06

How to Cite

Nirabhi Sharma. (2020). Navigating Data Governance Complexities in Modern CRM Platforms with Emphasis on Scalability Compliance and Data Privacy for Global Enterprise Ecosystems. INTERNATIONAL JOURNAL OF ENGINEERING AND TECHNOLOGY RESEARCH & DEVELOPMENT, 1(2), 1–6. https://ijetrd.com/index.php/ijetrd/article/view/IJETRD_01_02_002