Nirabhi Sharma (2020) “Navigating Data Governance Complexities in Modern CRM Platforms with Emphasis on Scalability Compliance and Data Privacy for Global Enterprise Ecosystems”, INTERNATIONAL JOURNAL OF ENGINEERING AND TECHNOLOGY RESEARCH & DEVELOPMENT, 1(2), pp. 1–6. Available at: http://ijetrd.com/index.php/ijetrd/article/view/IJETRD_01_02_001 (Accessed: 4 September 2025).